Premium, Customized Hotel and Resort Management Services
One of the core functions of True Key Hotels & Resorts is to provide professional rental management services to our growing family of hotels and resorts. We provide each individual property with customized support, working diligently with property owners of strata titled resort condominiums to deliver premium results in all aspects of hotel and resort management – from sales, marketing, and administration to guest services, housekeeping, and maintenance – in order to meet and exceed the expectations of all stakeholders.
True Key achieves operational excellence through customized strategic planning that is unique to each segment of business, well established standard operating procedures, expert use of integrated technologies, keen hiring, development and retention strategies and open, timely communication. In addition, our team of industry professionals are passionate about delivering results, solving problems and being of service to others. These practices and team passion are instrumental in helping True Key exceed the expectations of guests, owners, employees and stakeholders.
ACCOUNTING AND ADMINISTRATIVE SERVICES
Our accounting team specializes in financial management that is specifically tailored to the hospitality sector. At True Key we are able to ensure efficient financial operations through our centralized accounting services. We provide our stakeholders with judicious budgeting and forecasting, as well as provide necessary context to financial reporting. This enables our team to provide on-time distribution of owner revenue to protect property values and ensure confidence and satisfaction.
Our human resources specialists support all of our workforce’s needs, including training development, payroll and benefits administration, standardizing policies, recruitment and employee engagement. True Key invests significant time and resources in training team members. Our team members stay with us because they enjoy working with us, they’re valued by their managers, they appreciate the recognition they get and they do meaningful work.
True Key’s revenue management team provides insight on all True Key properties in real-time by compiling data from guest reservations, as well as the competitive set, and analyzing this data to make decisions regarding rates and availability. This data is used in both short- and long-term planning. Our analytics provide valuable input to help maximize revenues through dynamic-based pricing strategies.
SALES AND MARKETING SERVICES
True Key offers the advantage of an in-house sales and marketing team. Our marketing team specializes in digital marketing, graphic design, collateral design, branding, email marketing, and public relations. Our sales team is focused on prospecting, qualifying and closing business in all market segments for the True Key collection of properties, as well as building and strengthening relationships with existing partners and guests. Our team attends several conferences and tradeshows focused on selling the True Key collection as well as building databases, meeting new suppliers, partners and corporate clients.
REPAIRS AND MAINTENANCE SERVICES
Maintaining the physical assets of our hotel and resort properties is a critically important rental management service that we provide. Our maintenance mission is to provide conscientious and comprehensive care of each hotel or resort in a manner that contains costs, maximizes property values, and allows us to be confident in the character of the professionals we hire and in the quality of their work. True Key’s superior team of skilled maintenance technicians performs regular property inspections with a keen eye to cost containment through routine and preventive maintenance.
CONTACT US TO SEE HOW TRUE KEY CAN EXCEED YOUR EXPECTATIONS
RENTAL MANAGEMENT INQUIRY
True Key is actively seeking growth through new management and acquisition opportunities. To explore how your hospitality interests may benefit by being part of the True Key world, please complete and submit the inquiry below. We will reach out promptly to arrange a mutually convenient time to connect.