Premium, Customized Hotel and Resort Management Services
One of the core functions of True Key Hotels & Resorts is to provide professional rental management services to our growing family of hotels and resorts. We provide each individual property with customized support, working diligently with property owners of strata titled resort condominiums to deliver premium results in all aspects of hotel and resort management – from sales, marketing, and administration to guest services, housekeeping, and maintenance – in order to meet and exceed the expectations of all stakeholders
SALES AND MARKETING SERVICES
Our dedicated staff of qualified resort management professionals employs state-of-the-art marketing technology, and a partnership approach with each owner, to keep owner properties visible and competitive in the sales and rental marketplace.
Experienced, hands-on marketing specialists at our hotel management company work diligently to capitalize on the competitive advantages of each hotel or resort, target efforts, and carefully measure each initiative for success. The following are the primary marketing strategies that we use to grow rental revenue and enhance each hotel or resort brand:
- Digital Marketing
- Database Development
- Incentive Programs
- Relationship Building
- Focused Print Advertising
- Sales Calls
- Trade Shows
ACCOUNTING AND ADMINISTRATIVE SERVICES
Our capable rental management services team focuses on delivering the highest standard of administrative stability and fiscal responsibility for each of our properties. The daily and long-term health of each hotel and resort is True Key’s top priority. Energy and resources are thoughtfully invested. Top notch accounting procedures, judicious financial planning, and finely tuned investment savvy are combined with clear communication, regular reporting, and on-time distribution of owner revenue to protect property values and ensure owner confidence and satisfaction.
We offer flexible solutions in-house to meet each property’s needs. Our comprehensive, expert accounting services include:
- Careful reserve fund planning
- Timely and accurate financial reporting
- Billing and collecting
- Preparing of balance sheets and income/expense statements
- Reconciling of bank statements
- Periodic audits by a third party accounting firm
We have also cultivated valuable relationships with banks and suppliers to lower association costs.
First class guest services are the hallmark of True Key Hotels and Resorts’ management offerings. We are a thriving and respected business that delivers memorable vacation and vacation ownership opportunities, and the genuine care and comfort of our guests and owners is our highest priority. Our team of industry professionals shares a deep love of creating beautiful spaces in which to live and play, and guests will always enjoy a warm, relaxed, yet refined environment.
We have a passion to exceed the expectations of our guests through personalized, gracious, and friendly service, available 24 hours (depending on location), and our staff is eager to assist guests in any way possible. Our premier service begins with efficient and courteous assistance in booking a reservation, is followed by a warm welcome at check-in, and continues throughout a guest’s stay – from concierge services to housekeeping, family events, and even local activity discounts.
REPAIRS AND MAINTENANCE SERVICES
Maintaining the physical assets of our hotel and resort properties is a critically important rental management service that we provide. Our maintenance mission is to provide conscientious and comprehensive care of each hotel or resort in a manner that contains costs, maximizes property values, and allows us to be confident in the character of the professionals we hire and in the quality of their work.
True Key’s superior team of skilled maintenance technicians performs regular property inspections with a keen eye to cost containment through routine and preventive maintenance. Any major repair projects or improvements performed by sub-contractors are preceded by a judicious and thorough bidding process and all work is carefully supervised and inspected.