Owner and Guest Services

Masters in the Art of Hospitality

The hotel and resort management industry is intensely people-oriented. That’s what we love most about our business. We are passionate about people and about providing world class vacation facilities and services.

As a thriving and respected hotel management business, True Key Hotels and Resorts delivers memorable vacation and vacation ownership opportunities via several core resort management service functions, one of which includes Owner and Guest Services. The genuine care and comfort of our guests and owners is our highest priority, and we work hard to earn the loyalty of every customer, providing our owners with industry-leading returns and providing all of our guests with impeccable service, assistance, and extraordinary attention to detail.

Services Provided to Owners & Guests

Our dynamic team is comprised of industry professionals who demonstrate high standards of achievement, teamwork, honesty, profitability, and commitment. We are masters in the art of hospitality. From friendly, efficient reservation assistance to check-out, owners and guests receive full spectrum, first class personal service.

Our premium services include:

  • Reservations: we provide state of the art, easy to use booking engines and coordinate with Online Travel Agencies like Expedia to drive bookings and assist with reservations. Check-in and check-out services are also included among our resort management offerings.
  • Concierge Services:
    • Dining reservations
    • Activity and tour bookings
    • Golf tee time bookings
    • Pre-arrival fridge stocking
  • Mountain Bike and Paddleboard Rentals: rentals are available right from the resort or hotel, and we provide recommendations on the best biking trails and paddleboard locations so owners and guests can make the most of each property’s unique locale.
  • All Inclusive Vacation Experiences: working with local merchants and attractions, we’re able to create discounted activity packages that provide an all-inclusive vacation experience.
  • Hospitality Events: True Key Hotels & Resorts often organizes hospitality events and family-friendly activities, such as Easter Egg hunts, BBQ’s, and art or photography lessons for guests, and we also provide events calendars.
  • Housekeeping / Janitorial: top quality services are performed by well trained professionals dedicated to excellence and customer satisfaction, available 24/7 or via on-call phones (depending on the property).
  • Repair and Maintenance: issues are handled promptly and professionally by highly skilled technicians, and any major projects are coordinated by our resort management team.

Our goal is to provide all of our customers with an exceptional ownership or guest experience from start to finish.